Payment & Shipping

1. Shipping Area

We deliver within Germany and to the following countries:

Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czechia, Hungary and Cyprus.

2. Shipping Costs

Deliveries within Germany

The shipping costs are 5.90 €.

From an order value of 50.00 € we deliver within Germany free of shipping charges.

Deliveries abroad

For deliveries to the above-mentioned countries, we charge 5.90 € shipping costs.

From an order value of 50.00 € we also deliver abroad free of shipping charges.

All stated shipping costs include the statutory value-added tax.

3. Delivery Times

Unless a different delivery time is specified in the respective product description, the following delivery times apply:

  • Europe: 3–5 working days

The delivery period starts for payment via prepayment on the day after the payment order is issued. For other payment methods, the delivery period starts after the conclusion of the contract.

Please note that no deliveries are made on Sundays and public holidays.

Ordering items with different delivery times

If you order several items with different delivery times, we will generally ship your order in a single shipment, unless otherwise agreed with you.

In this case, the delivery time is based on the item with the longest specified delivery time.

4. Shipping and Tracking

After successful processing and handover of your order to the shipping service provider, you will receive a shipping confirmation via email.

If tracking is available for your shipment, you will be provided with the corresponding tracking number.

Please note that international shipments may experience delays in the updating of tracking information. Particularly for shipments from international shipping centers, it may take several days before new tracking information appears in the system of the responsible delivery service provider.

If you have not received a delivery after the specified delivery period has elapsed, please contact our customer service at:

support@italiancharms.de

5. Accepted Payment Methods

We offer you various secure payment methods.

Directly available payment methods

  • SEPA Direct Debit

  • Credit Card

  • Google Pay

  • Apple Pay

Payment via Klarna

Depending on availability, the following payment methods may be offered via Klarna:

  • Instant bank transfer

  • Invoice

  • Installment purchase

  • Direct Debit

  • Credit Card

Payment via PayPal

Depending on availability, the following payment methods may be offered via PayPal:

  • PayPal

  • PayPal Express

  • Credit Card

  • Pay later

  • Installment payment

  • Apple Pay

  • Google Pay

Payment via Mollie

Depending on availability, the following payment methods may be offered via Mollie:

  • Instant bank transfer via Klarna

  • SEPA Direct Debit via Klarna

  • Credit Card via Klarna

  • Invoice via Klarna

  • Installment purchase via Klarna

  • Credit Card

  • PayPal

  • Apple Pay

  • SEPA Transfer

Payment via Stripe

Depending on availability, the following payment methods may be offered via Stripe:

  • Instant bank transfer via Klarna

  • SEPA Direct Debit via Klarna

  • Credit Card via Klarna

  • Invoice via Klarna

  • Installment purchase via Klarna

  • Apple Pay

  • Google Pay

  • SEPA Direct Debit

  • Link

The actually available payment methods will be displayed to you during the ordering process.

6. Further Information on Payment

Payment via SEPA Direct Debit

When paying via SEPA Direct Debit, you grant us a corresponding SEPA Direct Debit mandate. This authorizes us to collect the outstanding invoice amount from your specified account.

You will receive a pre-notification at least 5 days before the intended collection. Please ensure that your account has sufficient funds on the announced date.

Payment via Credit Card

When paying via credit card, your credit card account is generally charged upon conclusion of the contract, unless there are different conditions from the respective payment service provider.

7. Changes and Cancellations

If you notice after placing your order that your delivery address or other order data is incorrect, please contact us as quickly as possible at:

support@italiancharms.de

We will be happy to check if a change is still possible.

Since orders are prepared for shipping shortly after placement, changes or cancellations can only be considered as long as the order has not yet been processed for shipping.

Therefore, please check your order confirmation immediately after purchase and notify us of any errors as soon as possible.

8. Delivery Delays

The specified delivery times are estimated delivery times. In individual cases, delays may occur, for example due to:

  • increased shipping volume

  • public holidays

  • delays by the shipping service provider

  • customs clearance for international shipments

  • extreme weather conditions

  • incomplete or incorrect delivery details

If an exceptional delay occurs, please contact our customer service. We will check the status of your order and inform you about the available information.

9. Delivery with Incorrect Address Information

Please check your delivery address carefully before completing your order.

If you have provided an incorrect or incomplete delivery address, please contact us immediately at support@italiancharms.de

After the order has been handed over to the shipping service provider, changes to the delivery address may no longer be possible.

We cannot accept responsibility for delays or additional costs that arise due to incorrect or incomplete address information, insofar as these are caused by the customer.

10. Non-Acceptance or Impossible Delivery

If a shipment cannot be delivered due to circumstances for which the customer is responsible, for example due to an incorrect delivery address or repeated non-acceptance, the shipment will be returned to us.

In such a case, please contact our customer service at support@italiancharms.de so that we can clarify the further process with you.

11. Contact

If you have questions about your order, payment or shipping, you can contact our customer service at any time:

E-mail: support@italiancharms.de

Further contact details can be found in our imprint.