Payment & Shipping
1. Shipping area
We deliver within Germany and to the following countries:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czechia, Hungary and Cyprus.
2. Shipping costs
Deliveries within Germany
Shipping costs are 5,90 €.
From an order value of 50,00 € we deliver within Germany free of shipping charges.
Deliveries abroad
For deliveries to the above-mentioned countries, we charge 5,90 € shipping costs.
From an order value of 50,00 € we also deliver abroad free of shipping charges.
All stated shipping costs include statutory VAT.
3. Delivery times
Unless a different delivery time is specified in the respective product description, the following delivery times apply:
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Europe: 3–8 working days
The delivery period begins for advance payment on the day after the payment order is issued. For other payment methods, the delivery period begins after the conclusion of the contract.
Please note that no deliveries are made on Sundays and public holidays.
Ordering items with different delivery times
If you order multiple items with different delivery times, we generally ship your order in a single package, unless otherwise agreed with you.
In this case, the delivery time is based on the item with the longest stated delivery time.
4. Shipping and package tracking
After successful processing and handover of your order to the shipping service provider, you will receive a shipping confirmation via email.
If package tracking is available for your shipment, you will be provided with the corresponding tracking number.
Please note that for international shipments, delays in updating tracking information may occur. Especially for shipments from international shipping centers, it may take a few days before new tracking information appears in the system of the responsible delivery service provider.
If you have not received a delivery after the specified delivery period, please contact our customer service at:
support@italiancharms.de
5. Accepted payment methods
We offer you various secure payment methods.
Directly available payment methods
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SEPA direct debit
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Credit card
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Google Pay
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Apple Pay
Payment via Klarna
Depending on availability, the following payment types may be offered via Klarna:
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Sofort banking
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Invoice
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Installment purchase
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Direct debit
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Credit card
Payment via PayPal
Depending on availability, the following payment types may be offered via PayPal:
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PayPal
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PayPal Express
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Credit card
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Pay later
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Installment payment
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Apple Pay
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Google Pay
Payment via Mollie
Depending on availability, the following payment types may be offered via Mollie:
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Sofort via Klarna
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SEPA direct debit via Klarna
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Credit card via Klarna
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Invoice via Klarna
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Installment purchase via Klarna
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Credit card
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PayPal
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Apple Pay
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SEPA transfer
Payment via Stripe
Depending on availability, the following payment types may be offered via Stripe:
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Sofort via Klarna
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SEPA direct debit via Klarna
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Credit card via Klarna
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Invoice via Klarna
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Installment purchase via Klarna
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Apple Pay
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Google Pay
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SEPA direct debit
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Link
The actually available payment methods will be displayed to you during the ordering process.
6. Additional payment information
Payment by SEPA direct debit
When paying by SEPA direct debit, you grant us a corresponding SEPA direct debit mandate. This authorizes us to collect the due invoice amount from your specified account.
You will receive a pre-notification at least 5 days before the scheduled collection. Please ensure that your account has sufficient funds at the announced time.
Payment by credit card
When paying by credit card, your credit card account is generally charged upon conclusion of the contract, unless different conditions apply via the respective payment service provider.
7. Changes and cancellations
If after placing your order you notice that your delivery address or other order data is incorrect, please contact us as soon as possible at:
support@italiancharms.de
We will be happy to check whether a change is still possible.
Since orders are prepared for shipping promptly, changes or cancellations can only be considered as long as the order has not yet been processed for shipping.
Therefore, please check your order confirmation immediately after purchase and inform us of any errors as quickly as possible.
8. Delivery delays
The stated delivery times are estimated delivery times. In individual cases, delays may occur, for example due to:
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increased shipping volume
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public holidays
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delays by the shipping service provider
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customs clearance for international shipments
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exceptional weather conditions
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incomplete or incorrect delivery details
If an exceptional delay occurs, please contact our customer service. We will check the status of your order and inform you of the available information.
9. Delivery with incorrect address details
Please check your delivery address carefully before completing the order.
If you have provided an incorrect or incomplete delivery address, please contact us immediately at support@italiancharms.de
After the order has been handed over to the shipping service provider, changes to the delivery address may no longer be possible.
We cannot take responsibility for delays or additional costs that arise due to incorrect or incomplete address details, insofar as these are caused by the customer.
10. Non-acceptance or impossible delivery
If a shipment cannot be delivered due to circumstances for which the customer is responsible, for example due to an incorrect delivery address or repeated non-acceptance, the shipment may be returned to us.
In such a case, please contact our customer service at support@italiancharms.de so that we can clarify the further process with you.
11. Contact
For questions about your order, payment, or shipping, you can contact our customer service at any time:
Email: support@italiancharms.de
Further contact details can be found in our imprint.